Terms of Use

These Terms of Use (“Terms”) constitute a legally binding agreement between You (whether a Consumer, Merchant, or general visitor) and Wezolt Technologies Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at 4th floor, Apurupa Turbo Tower, No:36 Pillar No:1680, H.No 8-2-293/82/a/787, Road, Jubilee Hills, Hyderabad, Telangana 500033 (“Company”, “We”, “Us”, or “Our”).

Platform Definition & Brand Mapping

Spede is powered by Wezolt Technologies Private Limited, which operates the “Spede” platform, which includes the website accessible via www.spede.in, mobile applications (Android and iOS), the “Spede Hub” merchant interface, APIs, and any related digital services (collectively referred to as the “Platform”).

Acceptance of Terms

By accessing, browsing, or using the Platform, or by clicking “I Agree”, or by checking a consent box, or by logging into an account, or by proceeding to access any services provided by the Company, any person or entity doing so unconditionally accepts and agrees to be bound by all terms and conditions outlined in these Terms.

Intermediary Role

We act as a technology “intermediary” under Section 2(1)(w) of the Information Technology Act, 2000. We comply with all due diligence obligations under Section 79 of the IT Act and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

No Direct Selling or Inventory

The Company does not sell products, does not own inventory, does not manufacture any goods, and does not endorse any specific products. The Company shall not be construed as a seller, reseller, distributor, or agent of the Seller.

Bipartite Contract

The contract of sale is exclusively between the User (Buyer) and the independent local shop (Seller). The Company is a technology facilitator providing a digital platform and is not a party to the commercial transaction.

• Eligibility & Personal Use: You must be at least 18 years of age. You agree to use your Buyer account strictly for personal, non-commercial purposes.
• Household Quantities: The Company and its Sellers reserve the right to limit order quantities to typical household needs.
• Account Responsibility: You are solely responsible for maintaining the confidentiality of Your account, password, and OTPs. We reserve the right to refuse access, terminate accounts, or remove or edit content at our sole discretion.
• Communication Consent: By registering, You explicitly consent to be contacted via phone, SMS, WhatsApp, Push Notifications, and emails regarding Your orders and promotional offers. This consent supersedes any NDNC/DND registry.
• Account Abuse: We reserve the right to suspend accounts exhibiting abusive behavior (fake addresses, repeated COD rejections, excessive return rates).

Your order is an offer to buy. The contract of sale is concluded only when the Seller explicitly accepts the order and the product is dispatched. Listing of a product does not constitute a binding offer.

Convenience & Platform Fees: We reserve the right to charge delivery, convenience, or platform usage fees. These will be displayed at checkout and are non-refundable.

Limitation of Logistics Liability: Delivery is handled entirely by the Seller or third-party partners. The Platform is not liable for stock issues, delays, lost packages, or damaged goods.

Facilitation Only: We facilitate communication of return or refund requests. Disputes regarding quality or warranty shall be resolved directly between Buyer and Seller.

Seller Responsibility: The Seller or brand manufacturer is exclusively responsible for processing returns and fulfilling warranties.

Refund Flow: We may technically initiate refunds on behalf of Sellers for UX purposes, but final financial liability remains with the Seller.

Payments are processed via authorized third-party gateways (e.g., Razorpay). The Company is not a bank or financial institution. Payments collected are handled on behalf of Sellers in a pass-through capacity.

Settlements & Failures: We assume no liability for delayed settlements, failed payment deductions, or bank network outages.

Sellers operate as independent legal entities. Nothing in these Terms shall be construed as creating any agency or partnership.

• Sellers must comply with the Consumer Protection (E-Commerce) Rules, 2020, and BIS Act, 2016.
• Sellers bear 100% liability for “Product Liability” claims.
• Sellers are exclusively responsible for all taxes (GST), invoicing, and statutory compliance.
• We reserve the right to suspend Sellers or withhold settlements for suspected violations.

All Users agree NOT to host, display, or share any information that:

• Belongs to another person without right.
• Is defamatory, obscene, invasive of privacy, or racially/ethnically objectionable.
• Is harmful to children.
• Infringes any patent, trademark, or copyright.
• Violates any law.
• Threatens the unity, integrity, or security of India.
• Contains viruses or code designed to limit Platform functionality.

We actively monitor transactions and reserve the right to:

• Hold or freeze Seller payouts pending investigation.
• Audit Seller records if policy violations are suspected.
• Recover losses, refunds, or chargebacks from Seller payouts.

We grant You a limited, revocable license for personal use only. Commercial resale or data mining is strictly prohibited.

Anti-Scraping & Anti-AI: You are strictly prohibited from using Platform data to develop or train large language models (LLMs), machine learning models, or related AI technology.

Autonomous Agents: Any bot or agent must strictly identify itself and must not mimic human keystrokes or navigation patterns.

The Platform is provided on an “as is” and “as available” basis. Use is at your own risk.

We expressly disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Platform will be uninterrupted or error-free.

In no event shall Wezolt Technologies (Spede is powered by Wezolt Technologies Private Limited), its directors, or employees be liable for any indirect, incidental, or consequential business loss.

Our maximum cumulative liability for any direct damages shall be capped at the value of the specific order in dispute or INR 1,000, whichever is lower.

You agree to fully indemnify and hold harmless Wezolt Technologies (Spede is powered by Wezolt Technologies Private Limited) and its affiliates from any claims arising from your breach of these Terms, misuse of the Platform, or defective products (for Sellers).

Force Majeure: We are not responsible for delays caused by natural disasters, system outages, or government actions.

Termination Hold: Upon termination, We reserve the right to hold Seller settlements for up to 90 days to resolve pending refunds.

These Terms are governed by the laws of India. Any dispute shall be resolved by arbitration in India before a sole arbitrator. The seat and exclusive jurisdiction shall be Hyderabad, Telangana.

Class Action Waiver: Users agree that any claims shall be brought in an individual capacity and not as part of any collective or representative action.

If you believe your rights are being infringed, please notify the Grievance Officer immediately. We operate on a “notice and takedown” basis.